TURN AROUND TIME
As all items at House Of Nandi are handmade, please allow approximately 2 - 3 weeks for your order to be made and posted out to you. Please know that we will always try our best to have your order out quicker if possible. If you require your order urgently or before a required date, please add a RUSH MY ORDER to your cart and see the terms and conditions below regarding 'Rushed orders'.
RUSH MY ORDER
If you require your order urgently or before a certain date, please add a Rush my order to your cart and in the notes section please enter the date you require your order by. Please also select 'Express Post' as your shipping method as the Rush my order fee does not include an upgrade to express postage. Once your order is received, please allow approximately 7 business days for your order to be made and posted out to you (unless you have arranged an earlier delivery date with me prior to placing your order). By rushing your order, the items do not join my current production line with the 2 - 3 week turn around time, instead the items are made outside of my business hours. The Rush my order fee must be applied per item in your cart. If you are unsure of the quantity to add or have any questions regarding rushing your order, please contact me at firstname.lastname@example.org
Our website is always open for orders, however our business hours are 9am - 5pm Monday to Friday (VIC). We do not work on weekends or public holidays and therefore may not reply back to your emails or messages if you have reached us outside our business hours. All messages and emails will be replied to during our business hours. We sincerely hope you understand.
All our parcels are sent with Australia Post, this includes both Australia Wide and Internationally. Free Postage is offered to all Australian orders when you spend over $150 AUD. All postage for international orders are based on a standard International delivery time and may not include a 'signature on delivery'. If your delivery address is outside of Australia and you would like a signature on delivery OR if you would like your order sent by Express shipping, please contact me once your order has been placed and I can send an additional invoice for your postage requirements. We will not send with any other shipping courier, only Australia post.
Please ensure the delivery address you provide is correct, as the delivery address that you enter is the address that is automatically printed onto the delivery label.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 72 hours, your order will be cancelled and refunded.
As all items are made with unique prints and very limited quantities, we are unable to refund for change of mind, but can issue a credit note or exchange provided the print or size required is available. If you are unhappy with your order, please contact me within 7 days and I can review a return and refund option. Please note that all items must be shipped in the same or similar packaging with all tags attached to ensure the item is received in its original condition.
Each item listing will have an included size chart. Please use this size chart for each listing to determine the best size to order for your child. Please note that the patterns used at House Of Nandi come from pattern makers all over the world. Please ensure you use the size guide on each listing, or if you are unsure of what sizes to order please email me your daughters measurements (Chest, waist, hips and height) and I can determine the best size to make.
Shipping costs on return items are at the cost of the buyer. A refund will be processed upon receiving the return item, less the cost of the shipping. Shipping costs are non-refundable.
If your purchase arrives damaged please contact us within 48 hours.
There is strictly a limit of ONE discount code per order.
CUSTOM ORDER REQUESTS
We are always more than happy to accommodate custom requests. Please leave a note on your order with the changes you would like made and we will always do our best to make these changes for you. However, please know that changes are subject to fabric availability and we will contact you once we are up to your order if we are not able to complete your request.
CUSTOMS AND IMPORT TAXES
Here at House Of Nandi, we do ask that you do not leave your children unattended while wearing our Hair accessories or outfits that have ties or snap buttons on them. Bows may contain small parts that are not safe for children to have unattended. Some of our tops or Dresses have a tie back closure that is not safe for children to sleep in. Please ensure that bows or tie back closures are not worn in car seats where children may be out of view. House Of Nandi is not responsible for any injures that may occur while wearing or using our products.