As all items are made with unique prints and very limited quantities, we are unable to refund for change of mind, but can issue a credit note or exchange provided the print or size required is available. If you are unhappy with your order, please contact me within 7 days and I can review a return and refund option. Please note that all items must be shipped in the same or similar packaging with all tags still attached and item unwashed and unworn to ensure the item is received in its original condition.
Each item listing will have an included size chart. Please use this size chart for each listing to determine the best size to order for your child. Please note that the patterns used at House Of Nandi come from pattern makers all over the world. Please ensure you use the size guide on each listing, or if you are unsure of what sizes to order please email me your daughters measurements (Chest, waist, hips and height) and I can determine the best size to make.
Shipping costs on return items are at the cost of the buyer. A refund will be processed upon receiving the return item, less the cost of the shipping. Shipping costs are non-refundable.
If your purchase arrives damaged please contact us within 48 hours.
PLEASE NOTE: We are unable to refund or exchange for change of mind for any of clay earrings or accessories for obvious health reasons.